TideDesk TeamViewer says commercial use detected? What you can do
TeamViewer's free version is for personal use only. When it suspects work use, it blocks connections with a timeout. Here is what that means and what you can do.
Why it happens
TeamViewer counts as commercial any use that is directly or indirectly paid for. Its own examples include supporting customers or colleagues, working from home (even briefly checking work email) and administering servers. When its checks suspect this, connections to the affected TeamViewer IDs end with a "connection timeout".
If you only use it privately
TeamViewer offers a reset form at teamviewer.com/reset. You give your name and email, explain how you use TeamViewer, and list every affected TeamViewer ID, yours and the remote ones. The reset applies to those IDs, not to your account. TeamViewer says it aims to answer within seven business days. See TeamViewer's own article.
If you do use it for work
Then the message is right, and you need a paid licence, from TeamViewer or from another remote desktop.
TideDesk: no guessing from how you use it
- Free for personal use, including unpaid help to family and friends, with no time limit on sessions.
- It never watches how it is used. Its only rule is published: a computer managed by an organisation (joined to an Active Directory domain or to Microsoft Entra ID, or enrolled in device management such as Intune) shows a notice that work use needs a licence. TideDesk reads this from Windows on the computer itself and sends nothing anywhere.
- For work, one licence per person, used on any number of their own computers: see pricing.
- No account: connect by device ID or address, with an access code.
- Direct and encrypted: screen, sound and input go straight between the two computers, never through a server.
What TideDesk doesn't do (yet)
- It is an early alpha, for Windows. An Android viewer is an experimental preview.
- It never relays a session, so on some networks (for example mobile data on both sides) you need the router to open a port, port forwarding or a VPN: see remote desktop over mobile data.
- For a full comparison with other tools, see TideDesk vs AnyDesk, TeamViewer, RustDesk and VNC.