Is TideDesk ready for everyday use?
It is an early alpha, not a production remote-administration tool. Automated checks run for releases, but real-world testing is still ongoing. One viewer can connect at a time. Report a problem on GitHub.
Why does Windows show “Unknown publisher”?
The GitHub ZIP executables are unsigned. Check your release notes for signing status and compare the SHA-256 checksum. A checksum checks file integrity; it is not a publisher signature. You can also install TideDesk from the Microsoft Store, which distributes a Microsoft-signed package. This does not sign the separate GitHub ZIP.
Does TideDesk relay my screen through a server?
Never. Every session runs directly between your two computers, encrypted end to end with QUIC and TLS 1.3. TideDesk’s connection service, rendezvous.tidedesk.app, only introduces them; it never carries your screen, audio, input, clipboard or access code.
What is a device ID and do I need an account?
No account is needed. The ID is the start of the host’s own certificate fingerprint. Connecting by ID needs no fingerprint question: a host whose certificate does not match is refused. It works on a local network and across the internet, including with headless hosts, subject to the same direct-connection limits.
Hosts register with rendezvous.tidedesk.app by default. Under Settings, Network, turn off “Reachable by device ID from other networks”. For hosts that do not use it, the manual “Over the internet” flow remains available: type each other’s internet address.
Why can’t I connect from mobile data?
Symmetric NAT, common on mobile data and carrier-grade NAT, prevents TideDesk from opening a direct path. Use a VPN such as Tailscale, or forward UDP 47800 on the host’s router where port forwarding is available. TideDesk never falls back to a relay. Read the mobile data guide.
Do I need the access code every time?
No, not for your own computers. Since v0.1.0-alpha.10 the code changes after each session. Set a password on the host, or press Trust this viewer during a session, and that viewer comes back with the password, or with no code at all. Neither computer ever sends the password, and three wrong ones lock that address out for a while.
Does it work without internet?
Yes, on a local network. Use the host’s address, shown under This computer in “More ways to connect”, or, since v0.1.0-alpha.8, its device ID: the viewer also asks its own network while it asks the connection service, and the host answers directly. Earlier releases need internet access for device IDs.
Someone I don’t know asked me to install TideDesk. What should I do?
Stop, and do not give them your access code or device ID. Remote-access scams work by talking people into installing a tool like this and reading out the code; with it, the caller controls your computer. Only ever share the code with someone you know and trust, on purpose.
Does it change my screen resolution?
No. The viewer starts at the host’s native pixel size when it fits, and scales down when needed. A 2560 × 1600 host can appear as a smaller window on a 4K display. You can resize the window without changing the host resolution.
Can I turn off mouse and clipboard sharing?
Yes. They have separate settings and configurable shortcuts. Defaults are Ctrl+Alt+C for clipboard sharing and Ctrl+Alt+M for mouse control while the remote window is focused. Clipboard sharing starts disabled. The host can also deny these permissions.
What is Game Boost?
Version v0.1.0-alpha.3 introduces an experimental, opt-in streaming preset. Enable it under Settings, Viewing, or with Ctrl+Alt+G. It targets 60 FPS with smaller audio/video buffers and can switch back to Desktop without reconnecting. Actual FPS depends on both computers and the connection; host resolution, bitrate and sharing permissions stay unchanged. The host encodes on the graphics card where it can; since v0.1.0-alpha.9 Intel graphics reach the 60 FPS too. Mouse input is desktop-style, without relative mouse capture for FPS game cameras. Two-computer gameplay and latency testing are still pending. Update both host and viewer: protocol v3 cannot connect to earlier v1/v2 builds.
Can I use my microphone on the remote computer?
Not currently. Audio is the host’s system sound sent to the viewer only. Microphone forwarding is not included, and no extra audio drivers are required.
What isn’t supported yet?
Linux and iOS clients are planned, not available; an Android viewer is an experimental preview. Several viewers at once are not supported. Clipboard sharing is text-only. TideDesk does not show or control Windows UAC prompts or the login screen; since v0.1.0-alpha.9 a prompt no longer ends the session, which goes on once the prompt is answered at the host. Two-factor sign-in and an encoder selector are planned, not implemented. See the technical roadmap; future features have no promised delivery date.
Should I update both computers?
Yes. Protocol v3 connects to v0.1.0-alpha.3 and later on a local network; internet and device-ID connections need both computers on a current release. Keep both computers updated through your chosen download channel. Store updates and GitHub releases are published separately. The Portable ZIP link points to the one version this site pins, and shows its SHA-256 next to it. If that is unavailable, the button opens the Microsoft Store instead.
Old shortcuts: since v0.1.0-alpha.8 the ZIP contains only tidedesk.exe. A start-up entry that ran tidedesk-host.exe moves to tidedesk.exe by itself; other shortcuts to tidedesk-host.exe or tidedesk-view.exe need to point to tidedesk.exe.